Ozonetel, an industry-leading provider of the unified customer experience intelligence platform oneCXi, has entered into a ...

By operating with a small, close-knit team, Sydorko Automation maintains a family-driven culture that enables nimble decision ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

In 2025, Transfeero managed 1.2 million bookings, up from 950,000 in 2024, marking an increase of +250,000 rides, equivalent to a +26% annual growth rate.

Supply chains lack the required “high-fidelity” data and capabilities to operate in today’s complex business climate that is ...

How GenAI can ease holiday shopping stress, support frontline staff, and why kindness still matters this season.

Standardizing your document technology—including printing, scanning and labeling systems—helps tire retailers improve ...

Partnership complements comms tech provider’s offering to expose and monetise advanced capabilities via APIs, providing common solution blueprints that describe typical integration scenarios.

North American utilities are rapidly integrating AI, data analytics, and edge intelligence to address aging infrastructure, ...

Unum CTO Gautam has spent seven and a half years helping reshape the 178-year-old insurer into a digital-first enterprise.

Improve customer relations in 30 days with a simple, proven system. Learn why businesses lose customers, how to fix response times, build a single source of truth, and use CRM to drive loyalty and ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.