Procedure manuals are useful tools for a variety of employment settings. Whether employees need to know how to operate the copy machine or how to complete required health and safety training, a ...

Companies are increasingly turning to video-based user guides as part of their customer support strategy, but these are meant to supplement and not replace text-based ones, one analyst points out.

A business or organization can more effectively facilitate training of new employees with the use of well-written standard operations procedures (SOP). Beyond training, an SOP manual gives existing ...