I swear I wasn't looking for trouble. I was relaxing at the bar as a civilian, tonic water in one hand, itsy-bitsy iPad in the other, off duty (or so I intended) from my work as a hospitality and ...

The hospitality industry is reporting promising (albeit anecdotal) results from this training. They say its great for business because it provides hotel guests with a warm and friendly environment, ...

The rise of big data, analytics and artificial intelligence (AI) is fundamentally reshaping the hospitality industry, enabling hotels and resorts to refine their operational and marketing strategies.

No matter how glamorous the life of a global consultant may look to those struggling towards an MBA and dreaming of the big time–and how dystopian it appears if you watch the TV concoction, House of ...

The Ritz-Carlton Hotel Company is legendary for its extraordinary customer service (hospitality). Here are seven essentials that you can bring to your own industry as well. In addition to providing ...

Luxury can be a tough sell. Sure, there will be a small client base that consistently wants the luxury option, regardless of price. But for most people, luxury has to mean something tangibly different ...

Generative AI is transforming hospitality with personalized guest experiences, optimized workforce management, and operational efficiency. Through smart rooms, predictive maintenance, and AI-driven ...

Golden Bean Hotel has won three top customer service awards for its sterling performance in customer service delivery in Ghana’s hospitality industry. At the 8th Ghana Customer Service Awards held in ...

A campaign to train 200,000 hospitality and tourism staff and tackle poor customer service ahead of the London 2012 Olympic Games was launched today. Twickenham Stadium and the London Eye are among ...