Chris Singer approaches patients and their families sitting in a doctor’s waiting room with a smile every time. As the OptumCare vice president of patient experience recently made his rounds at the ...

Just over a decade ago, members of Arkansas Children's Hospital's management decided to go to Disney World. It wasn't a fun-and-games trip, although fun was had. They went to learn about developing a ...

Delivering great customer service is a challenge in every industry, without exception. But for those of you whose work is in the commercial arena, spare a sympathetic thought for the additional ...

Becker’s Hospital Review called for nominations and researched hospitals dedicated to providing excellent customer service and quality patient care. Boca Raton, Fla.-based Cancer Treatment Centers of ...

Efforts by health systems to provide care in the most appropriate, lowest cost setting coupled with advances in minimally invasive techniques have shifted many hospital cases to the outpatient setting ...

This is a guest post from Ashu Roy, c0-founder, Chairman and CEO of eGain as part of our thought leadership series around the ever-changing Healthcare landscape... The Supreme Court just upheld most ...

LOUISVILLE, Ky.--(BUSINESS WIRE)--Leading health and well-being company Humana Inc. (NYSE: HUM) has been recognized by Newsweek as Best in Customer Service among health insurance companies in the ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Clinicians need the right ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

It is no secret that mental health issues are plaguing our industry. Post traumatic stress disorder, substance abuse, and suicides are at an all-time high throughout fire departments. The average ...